Orders, Billing & Shipping FAQ

Orders

• How long will my order take?
• Can I change or cancel my order?  
• Can I return my recent Puffco.com order?
• Can I change my shipping address for my purchase?
• Do you offer any Military, Veteran or First Responder discounts?

Billing

• I keep receiving a billing address error / AVS mismatch error, what am I doing wrong?  
• What is Sezzle?

Shipping

• How can I track my order?
• My tracking information shows nothing, did my order ship?
• Do you ship internationally?
• What do I do if my package is lost?
• Does Puffco ship in discrete packaging?