If your tracking information shows as “delivered” but you have not received the item we always suggest first checking front or side porches and seeing if the package was possibly left with a neighbor.
If you are not able to locate your shipment, please contact our support team right away so they can take the appropriate steps in finding your package. Note that missing shipments must be reported to us within 6 days of the tracking showing “delivered” for our team to help.
These investigations can take up to a few weeks in some cases. Our team is not authorized to refund/reship until we hear back with the results of the investigation.
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