This Limited Warranty shall NOT apply:
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To any Puffco-branded Products that are resold by the Purchaser or that are purchased from unauthorized resellers or unauthorized retailers. Puffco does not authorize resellers to sell on online marketplaces such as Amazon, eBay or Walmart.com.
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Where a Product’s lack of performance is due to the Purchaser’s failure to properly maintain the Product. Purchasers should note that atomizers are replaceable parts with an expected life of 1 – 3 months, depending on usage, and they require regular cleaning to maintain functionality. Please see https://www.puffco.com/pages/support for support.
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If the Product has been used with aftermarket accessories such as mouthpieces that have not been approved or endorsed by Puffco.
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If damage to the Product is cosmetic, including scratches and dents, or if lack of performance is caused by normal wear and tear or normal aging of the product. By way of example, the Limited Warranty does not cover the standard performance degradation of batteries.
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If Puffco determines that the Product has been improperly used, altered or tampered with in any way. Purchaser assumes the risk or liability for loss arising from misuse, alteration of Product or failure to follow instructions provided in user’s manual.
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If warranty claim is made fraudulently or by misrepresentation.
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If the serial number on the product has been altered, defaced, or removed.
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