If you have a question about your product or experience a problem with it, please go to https://www.puffco.com/pages/support. You will find lots of online support tools and information to help you with your product.
To request service under this warranty, contact Puffco via puffco.com/warranty, and a Puffco representative will provide instruction on how to proceed.
To make a claim under the Limited Warranty, you must provide the defective Product and a copy of the original receipt of purchase to Puffco for inspection. The receipt of purchase must indicate the Product purchased, price paid, date of purchase, and name of merchant.
To make a claim under the Limited Warranty, you must also obtain an RMA number from Puffco Support before returning a product. Products returned without an RMA number are not processed and will be returned to you or destroyed. Puffco will provide a pre-paid shipping label for Purchasers within the United States. International returns must be paid for by the customer.
Returns must go to the address included on the return label or provided by Puffco Support. If items are returned to any address other than the specific address provided by Puffco Support, Puffco cannot guarantee that the item will be located and processed for warranty support.
Please return only the part specifically requested by Puffco Support, not the entire device.
Postal service carriers require that all items be cleaned prior to mailing. If items are mailed to Puffco uncleaned, Puffco will, in its sole discretion, either dispose of the item or charge a $100 cleaning fee before returning the item.
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